Ally Financial Sucks Customer Reviews and Feedback
Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan. The company provides financial services including car finance, online banking via a direct bank, corporate lending, vehicle insurance, mortgage loans, and an electronic trading platform to trade financial assets. Ally is ranked 18th on the list of largest banks in the United States by assets, ...
According to the US Department of Justice's report in 2016, "Ally Financial Inc. has agreed to pay the United States $52 million to settle allegations that its subsidiaries acted improperly in relation to 10 subprime residential mortgage backed securities (RMBS) in 2006 and 2007. A settlement agreementannounced today resolves an investigation into alleged violations of the Financial Institutions Reform Recovery and Enforcement Act (FIRREA), specifically conduct related to the packaging, securitization, marketing, sale and issuance of the RMBS. Under the settlement agreement, Ally is required to pay a $52 million civil penalty and to immediately discontinue operations of its registered broker-dealer, Ally Securities, LLC, which served as the lead underwriter on the subprime RMBS at issue in this matter."
Former Employee - Software Developer III says"I worked at Ally Financial full-time for less than a year Cons: Culture & connectivity. Startup within business. One and done. Team slightly egotistical and denial-prone. More fluid than stable. Recommend to know the culture, expectations, and consequences."
Former Employee - Customer Service says"I worked at Ally Financial full-time for more than 3 years Cons: Uneducated managers, only hire young people"
Former Employee - Trading Analyst says"I worked at Ally Financial full-time for more than a year Cons: Failure to innovate, laggard in banking and investing marketspace, high turnover, low salary, general disregard for employee welfare"
Former Employee - Bankruptcy Specialist says"I worked at Ally Financial full-time Cons: Supervisors are the worst. to many cliques."
Former Employee - Call Center for Ally Bank says"I worked at Ally Financial full-time for more than a year Cons: If you don’t pass test they can fire you Benefits are way too expensive"
Former Employee - Remarketing Specialist says"I worked at Ally Financial full-time for more than a year Cons: Some bad people work there"
Former Employee - Collections says"I worked at Ally Financial full-time for more than 5 years Cons: Everything else they are so many people working in Collections that you are just a number to them"
Former Employee - Credit Analyst says"I worked at Ally Financial full-time for less than a year Cons: Bullying in management, favoritism ..Certain employees work in Fear. Its all about who you know. Diversity in management does not exist. If you are a student from UGA who has a family in management which is the norm you are fine. Stay away from the smart cash group!"
Current Employee - Human Resources says"I have been working at Ally Financial full-time for more than a year Cons: They actively discriminate against certain minorities, and military spouses, although it is illegal to do so. This is specific to the Jacksonvill, FL area. I am almost afraid to be in my current role because of it."
Current Employee - Software Development Engineer In Test says"I have been working at Ally Financial full-time for more than a year Cons: Upper management really non technical"
Wholesale administrator (Former Employee) says"Worst company I’ve ever worked for, after one year I called it quits. They do not have their employees best interests at heart. HR is a complete and utter joke, as well as the managers. You may be the best at what you do but they will not appreciate it. Trust me, you can do better! Cons: Horrible company, don’t do it!"
Loss Mitigation Specialist (Former Employee) says"Ally is all about the Company, when hired they express how well they will take care of the Employee and their families, but once put out on the floor that all changes."
Active Chapter 13 Bankruptcy Specialist (Former Employee) says"Department leaders took care of those they liked, and did not care about those they did not like. The undesirables were driven out. Company used intrusive software to track productivity which lead to uncomfortable conversations. There are a lot of 'joke' policies."
Supervisor (Former Employee) says"This companies upper management is terrible and intimidates supervisors and reps. They lie to to workforce and tries to cover up poor work practices."
Loan Officer (Former Employee) says"After being layed off, I was not given a fair opportunity to secure employment within Ally, yet I was told in training that I was valued."
Loan and Loss Mitigation Specialist (Former Employee) says"Management is disrespectful and doesnt respect the reps that put in years and years of dedication and loyalty. Work life balance sucks and if management doesnt like you they will make your life horrible until they fire you or you quit."
Telephone Banking Specialist (Former Employee) says"Treats employees like garbage. Management doesn't even take time to learn your name. High revolving door rate due to unrealistic expectations. Don't waste your time here"
Processor (Former Employee) says"Do not waste your time working here the manager have their favorites and they only care about numbers nothing else. Pay is wack please avoid this place ."
Business Analyst (Former Employee) says"Toxic environment with toxic management. You'll regret coming here. Management doesn't have the slightest clue what their employees are going through."
Consumer Solutions Team Rep/Paid In Full Rep (Current Employee) says"I currently work for Ally Financial as a CCG agent. My job is not stressful but the amount of pressure from the manager is stressful. I process refund and also take inbound calls. The QC and QA is very hard to maintain each month. The company is not organized or professional. The company only cares about making money. It’s very sad to work for a company that don’t pay much and it’s hard to get promoted. Cons: The location is far and the pay is low."
Commercial Credit Analyst (Current Employee) says"nice place, good people just few bad management . Lots of management from GMC who are discrimination and HR is Joke. but overall I have a good time and worked with amazing people."
Business Analyst II (Former Employee) says"No communication, management is terrible. No work life balance and it’s a challenging environment. The company is growing quickly but cannot keep up with their growth."
Testing Engineer (Former Employee) says"Contractors are treated horribly. Hostile work environment. Verbal abuse, absurd requirements, being told to do something, doing it, then being told you were told to do something completely different and being called stupid, etc. Being told to treat others unfairly if you want to keep your job. Horrible experience. Cons: verbal abuse"
Customer Solutions Supervisor (Former Employee) says"The leadership team lacks integrity, they do not treat all employees with fairness nor are they organized in their hiring processes. They lack professionalism."
Remarketing Specialist (Former Employee) says"Horrible managers, allowed people to be overworked while others did nothing....and just horrible people. I suggest not to work here unless you want to be miserable every day of your life. Cons: Everything"
Specialist (Former Employee) says"Stay away from the Consumer Asset Management operations at all costs. This operation has had several discriminatory lawsuits from ex-employees. This branch is built on nepotism. The senior leadership team has the power to do anything they wish with absolutely no repercussions for their unethical actions."
GAP Claims Representative (Former Employee) says"Moral is low. Pay is sub par. You’re simply just a pawn in their game. You get used up until you have nothing left. There is no career advancement. If there is you don’t know about it or get overlooked. The benefits are ok. The management style is questionable. Lots of favoritism Cons: Everything"
Wholesale Acquisition Analyst (Former Employee) says"Management is terrible, to the point of lawsuits. Workload is changed all of the time, promotions on connections not merit. Bad work environment in general. Get your experience and go some place better."
Administrative Assistant/ Collections (Former Employee) says"Very stressful environment management HR department or very unprofessional have a tendency to be unfair to certain employees for no cause reason no chance of promotion low hourly pay Cons: Environment unprofessional"
Customer Care Representative (Former Employee) says"Management is very bad, company does not care for their employees, or does anything to make taking calls and being abused by customers better. Cons: Bad hours, Stressful work, Bad managment"
Rich T says"The worst customer service in the world. I had to call because of an account issue on their end and the customer service agent was so rude and never once asked me my name, acct number, phone number, nothing. She just told me there was nothing Anyone There could do to fix it and hung-up on me."
kn says"this company is so petty, they actually charged me $3.50 extra to payoff $12.20 residual after I paid the full payoff amount they quoted. the $3.50 was for the privilege of paying online. Annoying bank"
Tina Toney says"They charge me 15% interest my car it's not going down I owe over $10,000 more than the car is worth do not finance a car with Ally Financial you will regret it"
Jose Santana says"Really amazing how incompetent these people are. I've been on hold on a phone call for almost 6 hours!!! I try their chat and is also 1.5 hours wait and the person on the other end is never able to help if it's something crucial. Do yourselves a favor and stay away from these people."
Jacob Spera says"I have been a customer for about 6 years and their service has continually degraded. My breaking point came when they refused to answer any methods of contact, including multiple times on hold for over 2 hours. Stocks that I owned would randomly disappear from my account and others unable to trade."
Saurabh Gupta, Ph.D. says"Terrible. Trading platform goes down routinely. This week has been particularly bad. The platform has been down several days in a row and for most of each day, as near as I can tell. Then when I logged in this morning, my portfolio seems to have been swapped out with someone else's!! Can you imagine the shock I experienced early in the morning as I see around $300,000 of my wealth just disappear! And all they do is post a notice that they are getting reports that some people's holdings are inaccurate. Yeah, no kidding! Plus their app sucks. I have no idea whether this will get fixed, but this is absolutely inexcusable. Stay far away from Ally.com for your trading needs. They are incompetent and then you can't access their customer support because you wait on hold for far too long (53 minutes as I write this). When I have access their support in the past, their reps are incompetent and tell you different things about the same problem. And to add insult, they just shut down their online chat feature!!"
KRUN says"Locked out of brokerage account for hours due to technical difficulties. Cost me some $ and no phone or online support for hours. Go somewhere else."
Siya Rostami says"Seriously a joke. Breaksdown frequently. customer service takes forever, sometime more than 3 hours and when they are online, they are not competent."
Moe Fried says"Paid off my car that was financed thru Ally Financial they never sent me my tittle, i tried to order a new tittle from the DMV they told me Ally has a lien on my car i called Ally to ask them to take off the lien after waiting for 56 minutes on hold they hung up on me, and because of this i lost a sale of 6K because the cust gave up"
Kimberley Williams says"Ally Financial is NOT what they claim to be. I wished I didn’t have to deal with them. During this pandemic I’ve been out of work for a bit over three months. Had not been in that much of a deficit with my car payments however, I got behind some since being off work with COVID-19. I call Ally to see what options I had to get back on track. They offered “two” bull crap “options” one of which included paying a large sum of money up front to enter into a deferment plan for only two months. If I had the money to pay today I would not have called to see what options were out there to rehabilitate myself with these payments! These finance companies make money hand over fist and have ridiculous fees most times. They act like they going to get shut down if you require assistance at times. Then at the end of the call the agent was just like, “Ok Ma’am if you can’t pay anything today then there’s no other option for you”. and then asked me, “Is there anything else I can do for you today?” Say what? NO! You haven’t done anything in the first place...Goodbye! So over them."
Craig says"Billpay check arrived 3 weeks late resulting in a $10 late fee and since I already wrote a replacement check, Ally charged me $15 to void the original $500 check and refund the money to me."
Asif Chaudhry says"I had Ally to finance a vehicle. Rude and unprofessional customer service. Transferred my loan to my local Key Bank and paid off 38k price of the car. I will not recommend them to anyone. First payment was late as i did not receive letter in time. They kept on charging me penalties depite I made 2 and 3 payments together to compensate. As per Allys representatives those fines were computer generated and they could not do anything about it. Worse lender with high fines and rude customer service."
Torye says"Disappointed with ally. I had been a 5 days late on my car payment which I NEVER am. I was recently laid off because of COVID at the beginning of December, got employed with a temporary agency at the end of December to keep income coming in but it was a huge pay cut. I was on the website trying on figure out about late fee and what other offers are available (per website we are here to help during COVID). I did not have any options available when I was logged in and was advise to call to speak with someone. I called and spoke with shya and explained the situation she transferred me to another representative (in collections) I had to re-explain the issue . She advise me that she could not help me with an attitude (even though their website say their here to help?) I ask to speak with a supervisor, and she would not let me I was told that she needed to put in a call back. She said give me a few minute to put the request in, She said i need to get the system up am gone to place you on hold. I sat on hold for 5 mins before she disconnected the call. I called right back to and requested to speak with a supervisor/ some one higher than the prior to rep's i spoke with , They got me transfer over to a supervisor/escalations some one who attempted to help. Put in a request for an extension and advise me to call back next week to check status. This was December 18th. I called back as requested and got on hold of Girad who was just a rude. I explain to him why I was calling and what I needed . He told me all 4 of my request had been denied. (4 request ???) How is there 4 request when all representatives but 1 attempted to help. That when i ask if I could speak with a supervisor again. He attempted not to transfer me but after a little back and fourth he finally got a supervisor on the line. I tried to ask the "supervisor" why are all the request submitted when your representatives told me that can not help. But all he would talk about was how there system rejected the request . I advise him that extension was no longer the problem. The problems was with the representatives that lied and said they couldn't help but still put request in and how is this helping their customers. He would still not answer the question. Stated that the collections department is different than customer service........................ Collections ???? How is a collections supervisor on the phone , when I prior collections representative advise me a call back request needed to be submitted..... WOW again nothing but lies with ALLY. Then I requested a manager someone at the top, but of course they say its gone to be a call back, guess we will see how this goes. ALLY IS THE WORST FINANCIAL COMPANY NEVER. THEIR EMPLOYEES ARE RUDE, DO NOT KNOW THERE JOB, THEY LIE , HAVE NO INTERGITY. I WILL NEVER DO BUSINESS WITH ALLY AND WILL TELL EVERYONE I KNOW NOT TO DO BUSINESS WITH THEM ."
William says"Having lesaed vehicles for over 20 years the last time was with ally and it was HORRIBLE! During covid we extended our lease. We never got any type of billing during this time. We were on our own. Then my I was quarantined and my husband had COVID when our vehicle was due back....Ally says on website "We are here to help during COVID" I asked for another month..another PAID month not free. They refused to budge and said it was 40 dollars a day fine. For days I tried to get ahold of them by phone and after 2-3 hours on hold just hung up. When I got ahold of them we had a smart ass who was impossible to talk to. Anyway because of illness and my husband being in the hospital with COVID we were fined over 900.00 before we could return the car. Mind you I wanted to pay another month right away and they said no extension. Yet we just got another Jeep and they gave us a 36 month lease with ALLY!! Longer than what we were asking for in our previous lease. We are just hard working honest people who pay our bills and Ally screwed us over right before Christmas when we needed money in our worst time of need. Even though their website said "We are here to help during COVID. We paid our bill as we always due but I get ill when I see the Ally name anywhere now."
Astride Noel says"Bad customer service"
RonA says"More than $1000 charged against a deactivated debit card. The debit card should have been deactivated more than 2 years ago,"
Tutu Heinonen says"If I could give a zero I would! My auto loan account was charged twice in the end of September. At the end of October I was charged a full amount again. All Ally can do is to send out a check with the waiting period of 10-14 days. Meanwhile my bank account is on minus and I have other bills pending. This is not the first time this has happened with this company. I am thoroughly disgusted with how they treat their customers."
Jaruwan Puviwat says"Ally auto finance dept is very unorganized!! During the pandemic Ally sent out a lease extension agreement and I had made a payment based on that agreement. After I returned the car, Ally sent the account settlement letter that I still have to pay the amount due that’s not the same as the lease extension agreement!! Even I got the proofs of agreement. Reps said it got sent out automatically but the agreement meant nothing!! He kept saying that I gotta pay that amount!! He said things didn’t make any sense!! He interrupted while I was giving the info about the issue!! Very poor service!!! My first time with Ally and it will be my LAST TIME with Ally. Very sorry for the company to have this kind of employees!!!"
Andrea says"DO NOT do any business with this company. All I needed was a lien release letter and they kept saying they'd fax it. The fax never showed to either of the 2 numbers I gave them. They lie and you will get a different answer from each person you have the displeasure of speaking with. It took them a whole week to miraculously fax me my lien release. Even when I asked them to send it via FedEx, one person would say they don't do that. The next person would say ok and do it. Worst company ever. I've read reviews where people said they had to threaten to sue just to get them to do their jobs and send them what they need."
Keith Roomet says"Great bank but I always had trouble logging in to my account. Very frustrating. Enough to make me move my money out of this bank"
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In The News
Motley Fool reports"Ally Bank CD Rates | The Ascent by Motley Fool"
News Daemon reports"Ally Financial Inc. (ALLY) last month volatility was 5.06%: Don’t Ignore this Blaring Warning Signal"
Bloomberg reports"Companies Nod to Racial Injustice in Latest Earnings Calls"
Seeking Alpha reports"Avoid Ally Financial Due To Lower Interest Rates, High Rate Of Loan Deferrals And Potential Collapse In Used Car Pricing"